Privacy Policy

Last Updated: September 2026

At DSR Lanka Auto Trading (Private) Limited ("Company," "we," "us," or "our"), operating the website dsrlankaautotrading.lk, we are committed to respecting and protecting the privacy of our website visitors, customers, and business partners.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, submit inquiries, purchase vehicle spare parts or machinery components, or otherwise interact with us.

By using dsrlankaautotrading.lk, you consent to the data collection and usage practices described in this policy.

1. Information We Collect

We collect information to provide better services to our customers and streamline order fulfillment. The types of information we collect include:

A. Personal Information Provided directly by You

When you submit an inquiry form, request a quote, place an order, register an account, or contact us via phone/WhatsApp, we may collect:

• Contact Information: Full name, email address, phone number, and delivery/billing address.
• Vehicle & Product Information: Vehicle make, model, manufacture year, VIN/Chassis number, part numbers, or machinery specifications requested for identification.
• Transaction & Billing Data: Purchase history, invoice records, payment verification details, and bank account information required for processing payments or refunds.

B. Technical & Usage Information

When you navigate through our website, our servers automatically collect standard log data, including:

• Your IP address, browser type, and operating system.
• Webpages viewed, time spent on pages, referral links, and search queries within our site.
• Device information (mobile device identifier, screen resolution).

C. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user navigation, analyze web traffic, and remember your site preferences. You can adjust your browser settings to refuse cookies; however, doing so may affect your ability to access certain features of our site.

2. How We Use Your Information

We collect and process your personal data for legitimate business purposes, including:

• Order Processing & Fulfillment: To process transactions, verify vehicle part compatibility, arrange courier deliveries, and provide order tracking updates.
• Customer Support & Communications: To respond to your product inquiries, quotations, technical support requests, and warranty claims.
• Business Operations: To manage billing, maintain accounting records, prevent fraudulent transactions, and comply with legal requirements in Sri Lanka.
• Service Improvements: To evaluate site usage, optimize website layout, and enhance our overall inventory offerings based on customer demand.
• Marketing Communications: With your explicit consent, to notify you about seasonal promotions, special offers, or new arrivals of imported spare parts and machinery stock. You may opt out of promotional messages at any time.

3. How We Share & Disclose Your Information

We respect your privacy and do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only under the following limited circumstances:

1. Third-Party Service Providers: We may share necessary details (such as recipient name, delivery address, and phone number) with trusted logistics/courier partners, payment gateway providers, and IT system hosting services to fulfill your requests.
2. Legal & Regulatory Compliance: We may disclose your information if required by law, court order, or governmental regulations under the jurisdiction of the Democratic Socialist Republic of Sri Lanka.
3. Protection of Rights & Safety: We reserve the right to disclose personal data when necessary to investigate potential security threats, enforce our Terms & Conditions, or protect the rights and safety of our company, employees, or customers.
4. Corporate Transfers: In the event of a merger, acquisition, restructuring, or asset sale involving DSR Lanka Auto Trading (Private) Limited, customer information may be transferred as part of legal business assets.

4. Data Protection & Security

We maintain technical, administrative, and physical security measures to guard your personal information against unauthorized access, destruction, alteration, or disclosure. These measures include secure server infrastructure, encrypted data transmission (SSL), and restricted access controls for authorized staff only.

While we take rigorous precautions to protect your data, please note that no internet transmission or electronic storage method is 100% secure. You are responsible for maintaining the confidentiality of any account passwords or personal credentials.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, or regulatory requirements. Once data is no longer required, it is securely deleted or anonymized.

6. Your Rights Regarding Your Personal Data

Under applicable Sri Lankan privacy legislation (including the Personal Data Protection Act No. 9 of 2022), you have specific rights concerning your personal data, subject to legal limits:

• Right to Access: You may request details of the personal information we hold about you.
• Right to Correction: You may request the update or correction of inaccurate or incomplete personal records.
• Right to Erasure / Withdrawal of Consent: You may request that we delete your personal information or withdraw consent for direct marketing communications.
• Opt-Out: You can unsubscribe from promotional emails or SMS notifications by following the provided opt-out links or contacting us directly.

7. Third-Party Links

Our website may contain links to external websites, social media channels, or third-party platforms (e.g., payment gateways or delivery services). DSR Lanka Auto Trading (Private) Limited is not responsible for the privacy policies or practices of these external sites. We encourage you to review their respective privacy policies when leaving our domain.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or operational procedures. Any updates will be published on this page along with an updated "Last Updated" date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:

• Company Name: DSR Lanka Auto Trading (Private) Limited
• Registration No: PV 00338631
• Address: No 57/3, Pahajjawa, Nakulugamuwa, Tangalle, Southern, LK
• Website: dsrlankaautotrading.lk

• Phone / Hotline: +94 71 616 4097 / 041 224 8202